Leracom AI raises US $1 million in Pre-Seed round to transform contact centers with Artificial Intelligence.
Leracom AI raises US$1 million in a Pre-Seed round to scale its AI platform, which automates and optimizes contact center operations in Latin America.
Mexico City, 26 2026 - Communication under embargo until 7:00 a.m. (Mexico time). Leracom AI, an Artificial Intelligence platform specializing in contact centers, announced that it has raised USD $1 million in a Pre-Seed round to automate interactions using near-human language, give managers full visibility into their operations, and transform a global industry valued at more than USD $200 billion.
The round was led by WeBoost and included participation from funds such as 99 Startups, Ganas Ventures, Semilla Ventures, Blue Zone Ventures, Angel Hub and ALINA VC, as well as angel investors from the technology and finance ecosystem, including Claudio Schlegel, Adriel Araujo (Hackmetrics), Daniel Otero (Ozon), Gabriel Monroy and Oswaldo Monroy (Colektia), along with independent investors and founders.
With this funding, the company will focus its efforts on further developing its product, strengthening its automation and conversational analytics capabilities, while consolidating its current operations in Mexico and Colombia. As part of its growth strategy, the company plans to launch operations in Chile as its next market in the region.
Founded by Guillermo Treviño (CEO) and Julio Barrera Andrade (CTO), Leracom AI grew out of Guillermo’s experience following the merger of Yaydoo, a Mexican startup that achieved unicorn status when it merged with Paystand in 2022. During his time as Director of Innovation at Paystand, Guillermo worked closely with sales teams and contact centers, where he identified recurring operational problems that gave rise to Leracom AI’s offering.
“The industry has tried to automate conversations by asking what a bot should say, but rarely looks at what actually works day to day. At Leracom AI, we train AI on real conversations that are already delivering results within teams”, said Guillermo Treviño, the company’s CEO.
Leracom AI’s offering addresses structural problems widely recognized in the contact center industry. Agent turnover stands at around 35%, making it one of the sector’s main challenges. The cost associated with this turnover amounts to approximately 50% of an agent’s annual salary, taking into account recruitment and training processes and lost productivity. In addition, 62% of agents are dissatisfied with their jobs, and 97% of customer conversations are not monitored, limiting learning and continuous improvement within organizations.
Against this backdrop, Leracom AI developed an Artificial Intelligence platform that analyzes conversations, automates repetitive interactions, and continuously trains teams. The platform listens to and evaluates every contact center interaction to identify what works and what does not, automates repetitive inquiries using AI agents trained on real data, and provides advisors with objective, ongoing feedback. This allows human teams to focus exclusively on the most complex conversations and those of greatest value to the business.
From a technological standpoint, one of the main challenges was enabling AI to identify when a conversation is successful and use that information to consistently replicate best practices.
“One of the most important challenges was creating conversational agents capable of understanding what makes an interaction successful and, based on that, identifying parameters that can replicate the performance of the best advisors”, explained Julio Barrera Andrade, CTO of Leracom AI.
To date, the startup has impacted more than 1 million calls, automating repetitive interactions and helping contact centers operate more efficiently and with less operational strain.
As part of this new phase, the company introduced a conversational Artificial Intelligence solution that learns from real conversations: it analyzes human interactions to train a conversational agent capable of replicating the best practices of a good conversation. Unlike other systems, the agent continuously evaluates and optimizes itself, adjusting its tone, context, and decision-making to improve its performance with each interaction. The solution is already being used by contact centers, agencies, and SaaS platforms looking to implement AI in a practical and scalable way.
About Leracom IA
Leracom IA is redefining communication between businesses and their customers. We combine AI, automation, and human insight in a single platform to turn every interaction into measurable growth results.
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